At Souvenir Snacks, your satisfaction is important to us. Because we sell food and beverage products, all sales are generally final to ensure the safety and integrity of our inventory.
Returns
For food safety reasons, we do not accept returns or exchanges on snacks, candy, beverages, or other consumable products.
Damaged or Incorrect Orders
If your order arrives damaged or you receive the wrong item, please contact us within 48 hours of delivery at support@souvenirsnacks.com with:
- Your order number
- A description of the issue
- Clear photos of the item(s), packaging, and shipping box
Once reviewed, we'll gladly provide a replacement, store credit, or refund when appropriate.
Past the Date Products
Items purchased from our Past the Date collection are sold with their Best Before date clearly disclosed on the product page. By purchasing these products, you acknowledge and accept their Best Before status. These items are not eligible for return or refund based solely on their Best Before date.
Shipping Delays
Once an order has been shipped, Souvenir Snacks is not responsible for delays caused by the shipping carrier, weather, or other circumstances beyond our control. However, we're always happy to help you track your package and assist with carrier claims when necessary.
Order Cancellations
Orders may be canceled before they are processed for shipment. Once an order has been packed or shipped, it cannot be canceled.
Our Commitment
We're committed to making every order a great experience. If something isn't right, we'll work with you to make it right whenever possible.
Questions?
Contact us at help@souvenirsnacks.com and our team will be happy to assist you.